Laura Snell will provide academic support, proofreading, research or tutoring services as agreed with the client.
Prior to undertaking any work, the job details and (estimated) costs will be agreed with the client.
All work will be completed and returned to the client by a mutually agreed date.
Payment for completed work must be received within 7 days of the invoice date.
All clients must provide 24 hours’ notice to cancel the tutoring session or scheduled work. If the session/work is cancelled with less than 24 hours’ notice from the agreed start date, the client will be charged the full amount. There will be no charge if the session/work is cancelled with more than 24 hours’ notice.
Documents that have been proofread/edited/transcribed will always belong to the client. The client is therefore responsible for the content in the final document.
All client information, documents and audio recordings will be stored securely and treated as confidential. An electronic version of all documents will be kept for 28 days after the work has been completed. After this, all electronic files will be deleted and paper documents will be destroyed. Laura Snell is registered for data protection with the Information Commissioner's Office (ICO).